3.6 Aftercare

To ensure clients retain their gorgeous lash lift and tint, they need to follow the correct aftercare instructions. If your clients wish to maintain their lash lift and tint, they MUST look after them correctly and treat them with care. Your clients need to be educated correctly on why it’s so important to keep their lashes dry (especially in the first 24 hours) and how they can keep them clean and healthy in-between visits.

As general guidance, inform your clients of the following aftercare requirements:

• Lashes must be kept away from moisture and extreme heat for a minimum of 24 hours after the lash service – this means no baths, showers, saunas, sunbathing and baking Soufflés in hot ovens!
• Do not touch your lashes for a minimum of 24 hours, and refrain from unnecessary touching or fiddling in general
• Do not sleep on your face or in any position which will cause friction between your lashes and your pillow
• Brush your lashes with a clean mascara brush daily
• Use a nourishing lash serum daily
• Do not use harsh products on your eyes/lashes

For new clients, you will want to discuss each aftercare requirement in detail and stress the importance of each requirement. If clients’ do not follow this aftercare advice, it will impact the integrity of their natural lash and will reduce the longevity of their lift. Even worse, if they go swimming or take a long hot shower straight after, the lashes could turn into a frizzy mess, or the lift may disappear completely. Emailing or giving your clients an aftercare instruction sheet can really help to encourage your clients to follow the aftercare correctly. If you can make it simple, add visuals, and you can create a video showing your clients what to do, it may help your clients to remember!

Your clients need to be reminded regularly about lash hygiene and aftercare. Ask them how they look after their lashes at home, how often, and with what products. As you build your client base and kit, you should consider stocking lash cleansers and brushes that you can upsell to your clients. Alternatively, you can build aftercare kits into your service price. If every client received an aftercare kit as part of the service, this gives them no excuses for not maintaining the health of their lashes at home. The healthier the lash, the better the end result – so it is a win/win for everyone!

If you would like to learn more about the importance of aftercare and additional information you can include in your aftercare advice to clients, access the resources linked:

At the end of the appointment, it is always a good idea to ask the client if they would like to book in again in 6 to 8 weeks. This not only helps you to confirm that they were completely satisfied with the service you just performed, but it’s a great way to ensure repeat business.